.What is your return policy?

We always try our best to make our customer satisfied, If you do not absolutely love your purchase, we are pleased to offer a return or exchange service for you. We are more than happy to accommodate exchanges & returns of the hair that have NOT been washed, tampered, altered and the lace have NOT been cut. No Return & Exchange for customized hair & clearance products.

For return request, please contact us [email protected] with hair pics in 30 days once receiving goods, which means your return request is gladly received.After we confirm the hair can be accepted to return, we will send email to tell you the return address.

Attention please:

1). Buyer is responsible for all return or exchange shipping costs, we do not accept the return package by freight collect and we recommend that you send your return with a tracking number, because we will NOT be responsible for lost return package.

2). We will only deduct $30 restocking fee from your payment, you will get left after we receive the unused product.

3). We do not accept the return packages without our Return Authorization.

4). All products under the “special offer” category & Customized order can’t be accepted return.

2. What is your exchange policy?

For exhange request, please contact us [email protected] with hair pics & exchange  request in 30 days once receiving goods, which means your exchange request is gladly received. After we confirm the hair can be accepted to exchange, we will send email to tell you the return address.

Attention please:

1). Buyer is responsible for all return or exchange shipping costs, we do not accept the return package by freight collect and we recommend that you send your return with a tracking number, because we will NOT be responsible for lost return package.

 2). We only can ship the exchange order out after we get your returned one. If you are urgent to get your exchange order, We recommend do rush exchange. (Rush exchange : Buyer place a new order on our website and send back the one received at the same time, After we get the buyer new order, we will ship it out asap. After we receive buyer returned package, we will do full refund to buyer.

3). We do not accept the return packages without our Return Authorization.

4). All products under the “special offer” category & Customized order can’t be accepted exchange.

3. What is your refund policy?

1). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 business days.

2). You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3). Sale items (if applicable)

Only regular priced items may be refunded, clearance sale items cannot be refunded.

4). Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Then contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]